Refund policy

Payments for Efforma are handled by Paddle, our Merchant of Record. Refunds are issued by Paddle to the payment method you used, usually within 5 to 10 working days of being approved.

Your first payment

If Efforma isn’t right for you, ask for a refund within 14 days of your first payment for a plan, monthly or yearly, and you will get it in full.

Renewals

Ask within 14 days of a renewal and we will refund it in full if you haven’t exported any adapts since that renewal.

Cancelling

You can cancel at any time from your billing settings. Your plan runs to the end of the period you’ve paid for and doesn’t renew. Cancelling on its own doesn’t refund the current period; ask us if you think it should.

If something is wrong on our side

If a fault on our side stops you using a paid plan for a significant time, or you were charged by mistake, we will refund the affected amount whatever the dates above.

Your rights under the law

This policy adds to your rights; it does not replace them. Rights you have under the Consumer Protection Law of the Kingdom of Bahrain (Law No. 35 of 2012), or the consumer law of the country where you live, still apply.

How to ask

Write to [email protected] from the email address on your account, or reply to your Paddle receipt. We answer within two working days. [Efforma legal entity name], [Registered address], Kingdom of Bahrain.