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Security

Your client’s files, handled properly.

You work under NDA. So this page is specific rather than reassuring.

Where files go

Uploaded files are encrypted in transit and at rest. They're stored and processed in the European Union, and they're never copied to a third-party service for processing.

How long they're kept

You set retention per workspace: delete an hour after you last work on a file, delete after 24 hours, or delete after 30 days. The default is 24 hours; on the Free plan it's fixed at 24 hours.

Deletion is deletion: the file is removed from storage, not flagged on a record.

Model training

We do not train any model on your files, your outputs, or your workspace content. Not now, and not under a future policy change without your explicit opt-in. This is written into our terms.

Who can see your files

Members of your workspace, at the permission level you set. Our team can access a file only when you ask us to investigate a specific problem, and that access is logged.

Payments

Card details go to Paddle, our payment provider, and never touch our servers.

Deleting everything

You can delete a workspace and everything in it from your settings, without contacting us. It's removed from primary storage within the hour and purged from backups within 30 days.

What we don't have yet

We're not SOC 2 certified. We're a small team, and that process takes time and money we're currently putting into the product. If your procurement requires it, tell us. It moves up the list based on who's asking.

Security question, or something you want in writing?

[email protected]